A recent storm brought down a tree which took down one of the above ground cables by my house. 1. Thank you for bringing this issue to our attention. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Call 911, which will get the FD out to asses the wire (s). Please help before someone gets hurt. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. How do I report down a cable line? Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Why is my Xfinity Cable box stuck on boot? Report it as a hazard to your local PD, maybe they have a better contact. Where on your property are the lines down on and would you consider them a safety hazard as of now? https://corporate.comcast.com/stories/meet-our-digital-care-team. For immediate assistance, check out the Xfinity Assistant. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our community is your official source on Reddit for help with Xfinity services. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. I don't have AT&T, or a landline. . Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? My electric company has been out already and have told me that it is Comcast's issue. For immediate assistance, check out the Xfinity Assistant. If you absolutely need to have it removed, consult with an electrician before doing so. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. However, its critical not to cut into a power line, as you know. Then, call PG&E at 1-800-743-5000. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Press question mark to learn the rest of the keyboard shortcuts. Include the words "Firewall Investigation" in the subject line. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Performance & security by Cloudflare. New comments cannot be posted and votes cannot be cast. My thinking, if I were to do this at my house would be that that 1.) I think it may be the original phone line. Report Downed cable line | Xfinity Community Forum Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Tips in case of an outage What if my power is out? Asking on behalf of my place of business. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Type your message in the text area near the bottom of the window. An official employee, such as myself or whoever is first available, will respond. -You are responsible for the "mast," the . Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. 2 1 RR ryanray.rr81 Visitor 2 Messages It has been severed months ago and left hanging. Welcome to the Xfinity community! Comcast Xfinity Outage Map Is The Service Down? Privacy Policy. Our team can help get that line raised. Our community is your official source on Reddit for help with Xfinity services. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. For immediate assistance, check out the Xfinity Assistant. Payments are posted to your account after 5:30 p.m. on the day they are received. How do you get straight to a representative? To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Hope this helps you out. Internet Security with Xfinity - Report Abuse According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. I am a bot, and this action was performed automatically. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! @XfinityThomasChow long does it take for someone to reply? If the IP address resides on the Comcast network. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. 3.) We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. You can contact 811 to get utility lines marked. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Stay put and call 911. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. What to do if you see a downed power line - Pacific Gas and Electric .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. They have been hanging very low for over a year. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. How does cable internet get to your house? Can you please send us a Modmail message with your first and last name and full address? It's infuriating. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Get in touch with Comcast Business. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 If the center conductor of the cable is solid copper, it carries it quite well. Companies respond better when others are watching. You aren't allowed to. Low hanging main line cable | Comcast Business Support Community Thanks. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Report an issue Select Chat. Who removes tree branches resting on utility cables in easement? Where or how can I report this? Contact Us | Comcast Business Support Scan this QR code to download the app now. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Marion County officials report storm has passed leaving widespread wind Our community is your official source on Reddit for help with Xfinity services. When should we expect this to be corrected? Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. You can report an issue by going to the Xfinity Status Center. How to report a downed wire if I'm not a customer? Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Create an account to follow your favorite communities and start taking part in conversations. Who is responsible for cable line from pole to house? Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. See how you can save when you add Comcast Business Mobile or add a new line. Store Locator Status Center Check for outages and troubleshoot your services. No worries, Our team can definitely help right here! BBC - Wikipedia Scroll down and select Manage Internet. It's not the power line and I don't think it's the regular cable either because there's no service outage. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Filing a report of a low hanging cable? - Google Groups A drop-down list appears. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Wires down in your yard: Who is responsible? - ABC27 A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. How Do I Report a Problem with My Comcast Landline? - GetHuman Call 800.288.2020. Dial 333 to get connected to a customer service representative. Don't worry, we'll never do that as it might cut into our profits for the quarter. If you have questions about your services, we're here to answer them. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Xfinity Outages | CableTV.com Report downed power lines at 713-207-2222. For your safety, do not touch or move the downed line. You will need to contact a tree trimming service yourself. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Do not send the firewall logs as an attachment. Then Call Us. how do i report a downed comcast line? - perfumexo.com Rod Furlan is a crook and Thief and should be held accountable. The wires at my rental property are on the ground. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. You have to sign up for gig service and sign a 2 year contract first. Press 0 a lot. Who do you call for a downed cable line? Who Do I Contact About Downed Phone Line In My Backyard? God forbid this huge company actually provide a phone number where you could talk to someone. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Type your message in the text area near the bottom of the window 5. I am a bot, and this action was performed automatically. When asked if you want to order new service, say "No." For more information, please see our Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have a downed line in my front yard. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). How do I report this? Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Call us anytime at. Thank you! Press Enter to send it. ARA - Utility Regulation - Houston Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Emergencies and Safety | Consumers Energy Just select Xfinity support and you will be able to speak with the next available specialist. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Thanks! #iworkforComcast Report an Outage | PECO - An Exelon Company - PECO Energy Company If you smell natural gas or see downed power lines please do NOT use this page. 5. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Hello @ryanray.rr81 and thank you! I will post again here when/if I receive a reply or action is taken. If youve got a free afternoon, you can run the cable yourself and save some money. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Downed/hanging electrical wires - who to report to? | Universal Hub Let us know. 1 6 Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! It is to be expected when weather conditions are severe. ASA, ABA, Adherence). Call us at 800-477-5050. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Comcast landlines are being used by homes and businesses alike. Cloudflare Ray ID: 7a2ad44e3df86ef8 Id give them a ring. 7 years ago. Don't touch a downed power line or other equipment. Emails sent with an attachment cannot be processed. Contact Comcast and let them know of the down landline problem. Service Status Center | Comcast Business Sky News is distributed via an English-language radio news service, and through online channels. Let us give you a call as soon as an agent is available. Whenever there is an outage, your first step is to report it via email or twitter. I hope youre having a great week so far! I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Sky News is a British free-to-air television news channel and organisation. I have a downed wire in the middle of the street. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . We have made changes to keep employees safe so response and call times may be longer than usual. Choose the option that best describes your situation. Hi, @user_af7a95. STAY AWAY from downed power lines. Then it tells me it can help me better if I sign in. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. I am a bot, and this action was performed automatically. Report it online using Xfinity Assistant. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Hope this helps you out. I am an Official Xfinity Employee. Should you experience further issues, please create a new post. Call 800.288.2020 . Reporting this to comcast seems to be a problem. Sound the horn, roll down your window and call for help. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Click Continue. 70% of power outages are caused by major weather. How do I report a downed telephone line? The tree and the cable are both on the grass verge next to my property. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Two delivery trucks have had close calls recently. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Verizon Customer Service - Contact Us | Verizon Help Center and Support https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Hello saftek and welcome, Sky News - Wikipedia First Call 9-1-1. Should you experience further issues, please create a new post. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. We ask for direct messages because we can't post personal information in public. This option is available 24 hours a day, 7 days a week. I need someone to come out and fix it. I also appreciate you taking a moment out of your day to reach back out to our team! Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Downed Wires | Baltimore Gas and Electric Company Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! ET. Woman battles Comcast over downed line - WSAZ Search accounts based on account number, or chat online. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. The tree and the cable are both on the grass verge next to my property. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Write your 17-digit account number on the "For" line of your check or money order. If you are experiencing problems with Comcast Xfinity, please submit a report below. Let us know. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Select Restart Modem to begin troubleshooting. Call 9-1-1 immediately to report a fallen power line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Asking on behalf of my place of business. The action you just performed triggered the security solution. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Eastand Royal - Vice President of Customer Experience - LinkedIn Select Start Troubleshooting to begin your modem restart. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. How to report a downed wire if I'm not a customer? Stay at least 35ft away from any downed wires during cleanup and other activities. You can email the site owner to let them know you were blocked. How do I report a downed line in as few steps possible How to File a Complaint Against Comcast - Your Options - FairShake Voting closed 14. We truly appreciate you taking the time to reach out to let us know about a downed wire. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Can you direct message your name and address? Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. That's not what we want to see! If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Thanks! A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Downed power lines and safety after a storm - CenterPoint Energy An official employee, such as myself or whoever is first available, will respond. Make sure you are signed in with your Xfinity credentials. Comcast does not do tree trimming. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Then it thanks me for signing in. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Press question mark to learn the rest of the keyboard shortcuts. Call BGE at 1-877-778-2222 to report any downed electrical lines. Occasionally there is a mix up and Comcast forgets to bury the drop. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Remember: This number is just for unburied ground cables.