You maintain composure and customer focus while troubleshooting and solving issues. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Because to create products that serve everyone, we believe in including everyone. Click here to see the total pay, recent salaries shared and more! 50 features and changes you might have missed in macOS Ventura. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple Training Page Turning Animation is Back! Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Certifications are updated on a per product basis annually. Technical Specialist Job in Columbus, OH at Apple Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Copyright 2023 Apple Inc. All rights reserved. For more details and to apply, visit macadmins.org. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. A woman in tears came into the store because she had dropped her phone in the water. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Copyright EllisDon Corporation Technical Training Specialist Job in Mississauga You may be communicating with customers over the phone, in person or through email. Nokia Technical Manager Salaries in Dusseldorf, Germany Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. This provides the opportunity to progress as you grow and develop within a role. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. US Bureau of Labor Statistics, Computer, and Information Systems Managers. They offered benefit options such as health care for all employees full- and/or part-time. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. By helping Apple maintain strong relationships with customers, you are instrumental to our success. By clicking Sign up, you agree to receive marketing emails from Insider Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Sasha Acosta - ONO: Training Specialist | Customer Success - LinkedIn Core training took place off-site and included 15 new employees like myself. Technical Support - Careers at Apple Both full-time and part-time jobs are available. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. You know, just like the things we make. This cookie is set by GDPR Cookie Consent plugin. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Both full-time and part-time jobs are available. Customer loyalty and satisfaction is their number one priority. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple Inc. All rights reserved. Technical Specialists may be required to travel to customer sites. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. All our courses are practical, hands-on, and led by trusted Apple experts. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. I will never forget them. Apple is an equal opportunity employer that is committed to inclusion and diversity. Your base pay will depend on your skills, qualifications, experience, and location. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. At Apple, were not all the same. Apple is a drug-free workplace. Retail Tech Support - Careers at Apple - Apple (UK) Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. To view your favourites, sign in with your Apple ID. Helping customers and providing technical assistance. Resources - Apple Training The energy on these days rocked my world. You also have the option to opt-out of these cookies. Europe's No.1 Apple Training Specialist. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. What It's REALLY Like to Work at an Apple Store - Business Insider That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Average salaries for Fujitsu Technical Systems Specialist: [salary]. When a customer needs assistance, you quickly assess their situation. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Apple Employee Reviews for Apple Specialist - Indeed Users can demonstrate their competency with two new exams and earn certification from Apple. Check your badge on Credly for specific expiration dates. Come eager to listen and learn from your team, your mentors, and your customers. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Apple courses and certifications | Influential Training It lasted 10 days and was always closely monitored by a manager and a store lead employee. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The next 10 days were essentially "Apple boot camp." Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Recertification exams for unexpired certifications cost $49. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Apple introduces new professional training to support growing IT Each of those locations employs over 100 people totalling about. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Independent Repair Provider Program - Official Apple Support Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Apple Employee Reviews for Technical Specialist - Indeed All our courses are practical, hands-on, and led by trusted Apple experts. I agree to the. Discover even more benefits of doing what you love. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. They may also move into management positions. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Copyright 2023 Apple Inc. All rights reserved. Apple is a drug-free workplace. Under a partnered program of KellyConnect for Apple. Stay up to date with what you want to know. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Design and lead tailored in-person and virtual trainings.. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. CAE Inc. Global Technical Training Project Specialist Job in Saint In the US alone, Apple has 265 retail stores across 44 states. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Copyright Bing Ads sets this cookie to engage with a user that has previously visited the website. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Necessary cookies are absolutely essential for the website to function properly. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. 2023 Apple training delivers everything you need to learn about the technologyonline and on your time. Apple participates in the E-Verify program in certain locations as required by law. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Our training team can help you book training for your organisation or for a third party. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. It was a month before any of us would be on the sales floor alone. When a customer needs assistance, you quickly assess their situation. As mobile devices become more complex, technicians will be needed to repair and maintain them. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Learn more about your EEO rights as an applicant (Opens in a new window) . You may be communicating with customers about technical issues or non-technical issues. Apple Technical Specialist Salaries in the United States Communication skills: Communication skills are essential in any technical role. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The cookie is used to store the user consent for the cookies in the category "Performance". The sector specific training will be part of our Campus to Technical Careers (C2TC) program. There is tons of support when needed and the training/onboarding process is great. Technical Specialist Salary in India | PayScale Come to us in your pursuit of success. Its a secure, shareable credential. 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Customer loyalty and satisfaction is their number one priority. Apple expert providing guidance and training on Mac support to other support team members. You get to work with really creative people. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Access your favorite topics in a personalized feed while you're on the go. Records the default button state of the corresponding category & the status of CCPA. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Copyright 2023 Apple Inc. All rights reserved. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. $17-$45/hr Apple Tech Specialist Jobs (NOW HIRING) - ZipRecruiter Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Please note that all salary figures are . It felt pretty good to be able to help this woman. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. After submitting my application it was a waiting game. Salary: Technical Training Specialist in Strathroy (Canada) 2023 Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Our training team can help you book training for your organisation or for a third party. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Melissa is learning about more than technology. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Take proctored certification exams from your home or office.

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