And if our digital assistant can't help, we'll connect you to someone who can. Thanks Mark. Nothing more to do now but keep on waiting. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. It will look a little something like this: If you haven't received any email updates about your order, it is likely the emails were marked as spam. So. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Press J to jump to the feed. I spoke to webchat about 15 minutes ago and they reiterated what we know about the emails being delayed. Please try again later. Edit 5 - Confirmation received at 18:16. I can't complain, wish Currys had emailed . Again. Your hub for everything related to PS5 including news, games and discussion. I received the lens today from Currys online, same driver who brought a parcel from Amazn. The timeframe for the remaining emails looks to be midday today so. Powered by Help Scout. Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. We should be getting an email in about 6 days time asking to pay the difference hopefully! Bit of an update for you all. Ill see you all back here when were waiting for those payment emails, lol. You'll also receive a shipping notification when the shipment(s) in your order is shipped. Hopefully you should all get your confirmations soon! I ordered a Fridge-Freezer on Black Friday from their website, which was due to be delivered on the 5th Dec. I hope you all get those coveted confirmation emails! I have good news! The Reddit home for PlayStation 5. There is absolutely no issue about you not receiving the PS5 you pre-ordered so please do not listen to those who have said this. He was categorical - if you have a PRE code, you will get a confirmation email. Before placing your order, if you have any questions relating to these Conditions please contact us by calling us on 0370 111 6565 or go to the mobile section of our currys retail stores. I pre ordered it too but only received an email saying sorry for the confirmation email delay and that will be sent within 48 hours. I also asked that if I have my PRE code and theres a pending transaction in my account for the deposit, am I guaranteed to get the console. Ive just come off the phone and theyve said that confirmation emails will be being sent out on Monday. I payed with PayPal and received a confirmation email from PayPal, but didn't receive a confirmation email from Currys. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. There was a problem submitting your feedback. If theres one silver lining, its that there are several instances across Twitter and Facebook of them saying that if you have a PRE number and the deposit has been taken, you are guaranteed a console. This is getting quite annoying tbh I just want to know if weve secured one or not. Some email providers may mark our emails as spam or completely block them. Thanks lads, its been a pleasure. I still have my doubts but hopefully what they said is true. But seriously, thank you all, youve made the wait much more bearable. Edit - Been talking to knowhow on Twitter today (Sunday). Be sure to check your spam folder for emails about your order and make sure to add Threadless to your safe list. We wait. Press question mark to learn the rest of the keyboard shortcuts. I know there are other retailers whose systems had orders cancelled automatically for customers who had pre-ordered but currys is not one of them all our PS5 Pre-Orders are guaranteed. No real answers. Asked again about if they have enough preorders to meet the demand and if Im guaranteed a console with my PRE number and with the money that has now been taken out of my account. Panic over lads! Still need help? If your order is past the stated processing time, contact our Help team and we can confirm the ship date for your order or see why your order is delayed. But I still havent received anything.. Just wondering if anyones heard anything, I still havent received any form of email from Currys, PRE number in the low 4000s. Youre in. Edit 2 - Monday evening and, as far as I know, nobody has received any confirmation email. From the 2nd of October you should receive an email 28 days before launch with a unique reference code via email along with confirmation of the SKU (product) that you have pre-ordered. Contact Us, I do have a order number and the 5 deposit but no email. Missing Currys Order. Were still in the dark and Currys now seem to be blaming the delay on an issue on Sonys end. Edit 3 - Confirmation emails started rolling out from around 9pm last night (Monday night). Fingers crossed. Hi mate, have you received an confirmation email yet? Create an account to follow your favorite communities and start taking part in conversations. Theyve said on Twitter that they expect the last of the confirmations to be sent out by end of play today. Just got my email at 21:43,order confirmed and will email again 28 days before for full payment. Spoke to an agent on webchat today, and pinned him down when any vague language was used. Hello As long as you have the Pre-Order reference you are guaranteed the product. Just wish we werent getting told different things all the time, PRE code is good, no it isnt, 48hrs, COB today, Monday. Available 24/7, our Webchat is always on hand to help with your tech or order issues. Contact Us Consider joining r/PlayStation for a "lighter" more community focused subreddit. They said yes. Note: Currys Retail store purchases must be returned in store. This all coming through customers talking amongst themselves not hard to release a statement with one answer is it? Threadless Quote: I should update this thread. Just want to ask, I personally havent received my email yet and I preordered 8 hours ago. Lots of people have had theirs but plenty, myself included, are still waiting. The orders will be sent out when we receive the stock from Sony and that will be a few days before the Sony is officially launched in the shops which will be in the beginning of November. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. Your console is now reserved. Well email you 28 days before launch and remind you to pay the outstanding balance. Edit 4 - From what I can see, no confirmation emails were sent out yesterday (Tuesday). Gotta wait til Monday now, I guess. Hi, i'm looking for a bit of advise with an order problem with Currys. Currys are now taking the piss was told yesterday if not by lunch you havent received email get in touch but now been told by end of day should receive it already been waiting 6 fucking days Christ whats so hard about copy and pasting the email to all recipients who ordered the console, So just to follow on from the top post on this article , its monday and i have yet to have a confirmation either, Money out of account, got a screenshot with my PR code but yeah no email confirmation. While we aren't able to resend your email confirmation, you may check your Order Status or contact our Help team with your name and email address used to place the order and we can confirm the order for you. Yh same, still no email here either. You won't be able to return store purchases online. Each time you order, you'll receive an order confirmation email as soon as your order is placed. I asked if its true that they sold more preorders than they have access to and they said they hadnt been given any information on a preorder shortage and then gave me a number to call. They said they think theres a lot of scaremongering going around but as the preorders are being handled by a third party, they have no way of gaining further info about anyones order and advised to wait a little while longer for this email. I do recommend keeping an eye on their Facebook page though. You will then need to add that SKU (product) to your basket and enter your unique code in the 'Redeem an offer code' box at checkout. 10 Sep 2014 5:46PMLike 0. 2023. The comments on their were sold out post have been really helpful.

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