Hotel. Butlers will deliver fancy canapes, like foie gras terrine and crab legs, and upgraded turn-down amenities, such as a chocolate box. But, either or both of these individuals do hold the keys to amping up your experience and making you feel like a VIP. Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. He/she isn't just "yours". Norwegian Cruise Line ncl concierge service ncl concierge service By rwallner, August 16, 2019 in Norwegian Cruise Line Followers rwallner 3 July 3, 2019 Michigan #1 Posted August 16, 2019. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Many of The Havens spaces are child friendly, while some spaces are reserved for older and adult guests. For cruise news and updates, follow Donna Tunney on Twitter @dttravelweekly. Check here before booking an award fare. How much to tip NCL Haven staff? : r/Cruise - reddit Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Norwegians two ships in development, the Norwegian Breakaway and Getaway, will also feature the Haven when they launch in April 2013 and April 2014. What a great way to start the day! From delivering any special requests, to keeping your cabin stocked with amenities and daily treats, to providing in-suite dining, your butler is there to ensure you are well-cared for during the cruise. the grandson had a meltdown and dad went to the room. We asked about 4 times for special treats as we were having visitors. Guests of The Haven will have the opportunity to experience the following exclusive amenities and services: The Haven aboard Norwegian Cruise Line ships features up to 9 different types of Haven staterooms. What Does A Cruise Ship Butler Do? - Tips For Travellers Similarly, they can't make the ships stay in port longer or travel faster to the next destination. ), http://boards.cruisecritic.com/showthread.php?t=2518748&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2495216&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2395495&highlight=butler+request. I know the trolls will hang me but I opened up his envelope and gave it to my room attended because he did more Butler services then the 1 with the title. Enrollment required. There are certain times of the day such as breakfast and early evening when they can be very busy. Copyright 2023 Northstar Travel Media, LLC. However, a concierge won't be there in the morning to make sure you don't have any last min requests or to provide an umbrella for your excursion since there was an unexpected rainstorm overnight. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. Have had a couple of fantastic ones who were always around and if they saw us would rush to see if they could assist even when I was handling things myself,and a couple who weren't bothered but seemed to want my tip. This includes classicly-styled professional english butlers on Silverseas to a more fun and modern Royal Genie on a Royal Caribbean cruise. There are some people who are incredibly demanding and entitled and it would not enter their heads that others might get a lesser service. For immediate help, please contact Heather directly: 630-779-9301 or : Why You Should Consider A Holiday Cruise This Year. Some lines, like Silversea, have a butler for every suite. On the Jewel, Jade, Pearl or Gem the private Haven Courtyard features a private pool, hot tub, dining tables, padded loungers surrounding the pool, and a retractable roof. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. CC Help Jenn You can book a Concierge-level cabin to unlock . Most concierges on cruise ships are absolutely fantastic and very talented at both making you feel welcome but also making reservations and arranging services. Present different brands of soap, shampoo, conditioner and body lotion for your selection and then set them up in your cabin's bathroom(s). Mountains and beaches look so much better from a penthouse view. While a concierge might be able to do some of these helpful tasks, they are not dedicated to you and are shared with other suite guests. This website uses cookies. We also had no interactions with him on day 1 we asked for juice day 2 when he finally got us and he was never seen again only heard when he was presenting dinner to the neighbors. Use them, and reward as appropriate. What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and related services, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. ft. Owner's Suite with Large Balcony Sleeps up to 5. one night my closest door kept opening as the ship rocked so i called the night butler and he fixed it. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. DECK 18. In the envelope are special luggage tags (I will discuss this next) and a letter requesting any special requests. Courtyard attendant in The Haven Courtyard and Sundeck areas to take care of all guest needs. However, suite guests even in the very premium Pinacle Suites on that line do not offer butler service the same way as the brands listed above do. It is usable anywhere on the ship and as I have found out on my recent New England Canada cruise can be, used on shore with a limited range. Are drinks packages worth the price? Aft balconies and mini suites don't have butlers or concierge, just great balconies! There is some crossover, of course, but that's the general delineation. the concierge will ensure you get priority check-in and departure as well as priority tendering to port. 24-hour trained and certified suite butler. In part, this is because many services that you recieve on a cruise ship should honestly be simply built into the price of the experience. As first time suite passengers enjoy the services offered - on the next cruise. She's trailed an orca pod from a skiff in Alaskas Inside Passage, had an allergic reaction to a cheetah she met at a South African rehabilitation center and hiked the Borneo rainforest to glimpse orangutans in the wild and she's written about it all. Seldom travelers may not get enough value to warrant the cost. Improve earnings, maximize rewards and track progress toward dream trips. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. . A, This is a question than I hear many first time cruisers ask but luckily we've never had. The magic starts before you even board the cruise. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. The butler basically takes care of your personal needs food and beverages (in cabin coffee maker) - the cabin steward cleans and makes up the cabin. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one! Full Time, Part Time position. However, the generally accepted minimum is $10-15 per day. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. The service operates as a dedicated phone line, available Monday through Friday from 9 a.m. to 9 p.m. Eastern time, and can be reached by calling (855) NCL-HAVEN. MSC Cruises Yacht Club Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. I've always loved looking at those cabin rooms that face the back of the shipyou are watching the water tread behind you as you are sailing on your balcony!! Our butler brought a full breakfast to us every morning. Makes reservations for evening shows and other entertainment options. They also explain how you access certain parts of the ship so, for . This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. Both may be able to offer similar types of help such as assisting with booking dinner reservations or reserving seats for a show, the level of service is not the same. We were on a very port intensive itinerary with our two kids. Being a guest of The Haven with Norwegian Cruise Line means personalized service. I think I used my night butler more with night room service etc. If you forget let say your jacket and your in the theater you call your butler. 301 Route 17 N, Suite 1150, Rutherford, NJ The Haven can be an interesting and luxurious option for guests looking for an elevated experience aboard NCL vessels. Sometimes it's worth a large investment to reap the benefits of a great credit card. 11 extra charges on cruise ships that will drive you nuts and what to do about them, 21 tips and tricks to make your cruise go more smoothly, Inside Regents new $11,000-a-night super suite, The 9 best cruise ship steakhouses and steak-serving restaurants, Cruise ship restaurant nirvana: The 7 best meals at sea, 12 best cruises for people who never want to grow up, The best Caribbean cruises for every type of traveler, Do Not Sell or Share My Personal Information. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. What's the difference between a cruise ship concierge and butler? Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Related: The 5 best cabin locations on any cruise ship. Mobile phones that can be used throughout the ship (this feature is exclusive to the following ships: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, and Norwegian Epic). We may receive compensation when you click on links to those products. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. While you can tip at virtually any point during your cruise experience, the common tradition is to tip at the end of your voyage the same way you would with any other crew member. Then watch the moonlight dance on the waves from your private terrace. With two bedrooms, one with a king-size bed and walk in-closet and one with two lower convertible beds, there is plenty of space for the whole family. ft. Deluxe Owner's Suite with Large Balcony Sleeps up to 6. DECK 17. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. Is your point person for information on ship happenings day-to-day. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. Silversea, a luxury boutique cruise line, trains its butlers in England before deploying them to ships that sail to every continent on the globe. He'll offer you a choice of high-end soaps, shampoos and conditioners when you arrive in your cabin for the first time. On the other hand, without a butler, once onboard you can call the concierge or visit the suite lounge and introduce yourself. This post contains references to products from one or more of our advertisers. ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). Some have just concierges but no butlers. We used the butler very little outside his duties, most of which could easily have been done by the room steward. This stateroom type features relaxing and luxurious spa decor. NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine). Job in Phoenix - Maricopa County - AZ Arizona - USA , 85016. Helps make restaurant, spa and shore excursion reservations. By continuing to browse the site you agree to our use of cookies. Part Time Real Estate, Leasing Consultant. Explain your cabin amenities and make sure you know how to use all of its features. As such, there is no specific guideline on how much you should tip your butler. The Sundeck has a hot tub, plenty of lounge day beds, and a private bar for guests of The Haven. Handy when away from your cabin to call cabin mates or order services. When we talked to the butler, she said, "I'll bring you a menu. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. Norwegian Cruise Line Cabin overview - what you need to know 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. He said "Let me bring dinner to you" and I was glad of the offer. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. The Forward-Facing Penthouse staterooms feature the same design and amenities of the Aft-Facing Penthouse rooms, but are located in a different area of the ship. This applies even at Tender ports. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. Can someone please tell me what it means when you have a Butler/Concierge service for the room you booked? For an explanation of our Advertising Policy, visit. With Europe-trained butlers, there is no request that is to challenging for them to handle. Norwegian Encore Deck Plans, Layouts, Pictures, Videos Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. Call me with your order and I will set up your room." But if youre cruising The Haven, youre in for a special treat. Additionally, the typical cruise passenger that enjoys butler service is in a completely different financial category than the family of five packed into an inside cabin looking for every opportunity to save a buck. Cruising The Haven & Suites: Perks and Details (Part 2) - NCL What is the cost? Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. The service operates as a dedicated phone line, available . Guests who are booked into Haven accommodations enjoy additional perks beyond those already mentioned! Check out each port from your private balcony. The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. I may also ask for chocolate delivered to my cabin each evening. While some cruise lines offer a personal, in-cabin butler, Disney's concierge is more of a service that concierge-level guests can access when needed. Luxury bath products in stateroom bathrooms. What is the cheapest month to book a cruise? What is being described on this thread is reality. Guests booked in a Garden Villa receive six bottles of liquor along with unlimited mixers, garnishes, sodas and bottled still and sparkling waters. he got the biggest kick out of doing that for some reason, and coming back to the room to have the pizza there and waiting. The onboard concierge will help book your dining reservations, make entertainment recommendations and greet you as you board and disembark in ports of call. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Started August 27, 2021, By I have had 2 NCL cruises in suites. You. While west coast cruises have fewer options than what you might find in the Caribbean for instance, the good news is that in recent years we've gotten some of the newest and most luxurious ships at sea visiting our waters. Even for these people - cabin stewards, bartenders, waiters, cruise excursion leaders, entertainment staff etc. it was awesome. In addition to more spacious cabins and suites, Concierge passengers get upgraded amenities like down duvets, a pillow menu, robes and slippers and free Wi-Fi. In theory, a host agency is not liable to clients of a sub-IC for their acts or omissions. I'm glad you wrote this as nicely as you did, I'm currently on the dawn and ti be honest the suite life was not the dream I thought mostly for what you just said. The Garden Villa guests will also enjoy private car service at the conclusion of the cruise, to the airport or home if within a 25-mile radius of the port, and will enjoy a private escort off the ship, through Customs and directly to the awaiting private transport. From unpacking your suitcase to pouring your champagne our butlers are at your service Our Suites At a glance 3-Bedroom Garden Villa Sleeps up to 7. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. By the time the muster drill is over, your Butler has paid a visit and youll return to the suite to find your first delivery of daily treats. the concierge left us behind. Perhaps youll find yourself at one of the lounges enjoying some live music, or maybe you just feel like slipping into your pajamas and enjoying a quiet dinner en suite, delivered by your Butler? The Haven is available on the Norwegian Gem, Pearl, Jade, Jewel and Epic. This is a question that we are often asked by guests. A neat chance. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). Or relish a quiet moment after the kids retreat to their room. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Available precruise to assist with onboard reservations for restaurants, spa treatments, shore excursions and more. (NCL's The Haven Sundeck area aboard the brand new Norwegian Prima). The standard phone in your suite has these same numbers pre-programmed as well. We rarely use the phone - we normally talk to them in person or leave a note. Which Cruise Ships Have Butlers? | Cruise Critic What they can do though is virtually everything in between. We enjoy eating in the restaurants more than we would the room. Firstly to request service to which he informed them he would be with them shortly as he was with another guest. Norwegian Cruise Line. Can even be by the same person - butler, steward, concierge - and it can vary customer to customer. Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. We have always call round to introduce themselves and get to know a little about us and our miniscule needs at the very least.The only reason we were being served our meal that particular night is that due to my stepping on a stingray and getting my ankle shredded (still hurts and aches 17 months later) I was unable to walk to the restaurant. one night we stayed in to watch one and ordered pizza. The first thing right after checking-in (Registration) is a butler personal escort on board to your stateroom if. Disney cruise ships do not offer butler service. Next morning I could hobble so was able to go to the restaurant albeit slowly. By continuing to browse the site you agree to our use of cookies. Name of lounge: The Haven Lounge. You will also have the services of the ships. Related: 21 tips and tricks to make your cruise go more smoothly. Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. Concierge services: A concierge is on hand during the day to help make onboard dining reservations, book shore excursions and spa appointments, and answer questions about ports. In one case I waited in the Lounge for my Butler escort. We had breakfast in our suite most mornings - sometimes just continental and sometimes ordered from the Haven menu. Your Royal Genie will arrange for a special celebration just for you. Fine linens, feather duvet on stateroom beds, and a pillow menu. Having a staff to take care of your every whim at home might cost hundreds of thousands of dollars but for a one week vacation it might be worth it to live like a VIP and never have to lift your finger. Fire Chief, September 20, 2017 in Norwegian Cruise Line. What is Norwegian Cruise Lines largest ship? One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. Basically they make sure you are happy in your suite and will do everything within their power to get what you need/want from anywhere on the ship brought into your suite. Serve afternoon canapes and/or afternoon tea in your cabin/suite. ft.*. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. These Guild of Professional English Butlers are among the best anywhere at sea. Disney offers a sort of butler service for its concierge-level guests. and I hope that NCL doesn't do any tinkering with it. The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. Yacht Club suites also come with a personal butler available 24 hours a day. By the time you have freshened up, he might have already made reservations for you and just need your confirmation for any details. You want to create something your, As we enter fall and the weather starts turning cooler, you may be thinking about finding, What is a repositioning cruise? scorpioncrawl, July 29, 2017 in Norwegian Cruise Line. The quality of a butler can vary but cruise lines put great emphasis on training so passengers are usually wowed by the service they receive. You will be able to leave a comment after signing in, By Butler Service - Norwegian Cruise Line - Cruise Critic Community Norwegian Sun cabins and suites | CruiseMapper phone to call my cabin mates - it works ! This high-end boutique luxury line is known for its upgraded amenities, and suite guests enjoy English butler service unparalleled on other cruise lines. Special Haven menus for The Haven Restaurant and in-suite dining. Your butler will also serve your meals on your private verandah, offer you a choice of luxury bath accessories and discuss your dining preferences with the ship's chef. Some people think that cabin stewards are butlers and that butlers take care of cleaning your cabin. While it may seem pretty incredible even with just these perks, stay tuned for my next article to read all about Norwegian's Haven-only areas. Hey, you only live once! Available on Pride of America, Norwegian Dawn, Norwegian Spirit, Norwegian Sky and Norwegian Star. Terms apply to the offers listed on this page. Cruise ship travel is changing this year: 7 changes you can expect in 2023. Additionally, access to The Haven Sundeck is restricted to guests 16 years and older, offering a private space for adult guests onboard. Your personal stateroom butler will unpack your luggage, pick up your laundry, pour glasses of champagne upon your arrival and serve you in-suite afternoon tea. //