Does Thalys offer special fares for companies? To counter the spread of the coronavirus, the Cabinet recommends travelling only when strictly necessary. Flights start at just $34. DB (German Railways) was originally a minority partner, but has now pulled out. All Thalys and IZY scheduled until 01/09 inclusive are kept. To ensure maximum security for its clients and employees, Thalys has adopted exceptional sanitary measures. - What do I need to do if the amount of my order differs from the amount of my e-Voucher(s)? Due to the recent governmental measures and the evolution of the situation regarding the epidemic, Thalys is forced to reduce its transport plan. Until December 15 2020, a travel authorisation certificate (“attestation de déplacement dérogatoire”) must be presented in order to be able to travel within France. Dès l’entrée dans votre gare, vous devez donc porter la protection nécessaire, de même que sur les quais et à bord du train. The way in which you can edit your Thalys train tickets depends on how you originally bought your ticket. High-speed train operator Thalys has announced that it has been forced to only run 30% of its usual service as of 2 November as a result of coronavirus. A request for e-vouchers must be submitted up to 30 days after the travel date. Concerning TGV INOUI and INTERCITÉS: all train tickets are exchangeable and refundable free of charge until 4 January, until the very last moment. Wearing face masks on the train is mandatory. Thalys website indicates that it is possible to get a refund on tickets purchased for the month of June, but provides this message - For any purchase made outside the Thalys.com website, the refund must be processed through the initial purchase channel. From Saturday 7 November to Saturday 12 December, Thalys will be reducing its offer to 6% of its usual capacity: 1 return between Paris, Brussels and Amsterdam (every day) 1 extra return between Brussels and Paris (not on Saturdays) How do I exchange my booking? Newsletter: special offers, news, services, Affiliate programme Heeft u uw ticket online geboekt bij NS International, dan kunt u contact opnemen met het NS International Service Center: 030-2300023 (lokaal tarief). Thalys van en naar Disneyland Parijs (Marne-la-Vallée) en Luchthaven Charles de Gaulle zal tot 13 maart 2021 niet rijden. Please consult the website Ministère de l’Europe et des Affaires étrangères for detailed information and regular updates. If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a new card. In order to do so, you need to keep your original ticket and only contact our call center as soon as the sales for your new travel dates are open(about 4 months before departure). Find out more. Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. Eurostar backtracks over coronavirus refunds after complaints This article is more than 7 months old. Talis is dedicated to providing broad access to fast, highly accurate, actionable diagnostic testing at the point of care to ensure better treatment and disease management for patients with COVID-19 and other infectious diseases. Customers say they were denied cancellation repayments and pushed to … Only by phone at our Contact Center (+ 69 33 1 83 75 49). Heeft u uw ticket online geboekt bij NS International, dan kunt u contact opnemen met het NS International Service Center: 030-2300023 (lokaal tarief). My Thalys World Open or close the menu. Many local resort booking companies are relaxing their refund policies because of the COVID-19 pandemic to give a break to guests who would normally be losing money and vacation dates. - In order to carry out this exchange, travellers are requested to contact our customer service by telephone (Belgium: +32 2 808 19 17, France: +33 1 83 75 49 69, Germany: +49 6 21 37 90 91 44, Netherlands: +31 800 370 00 00 ). The network has changed but new travel routes will be added every week. - However, the government made an exception considering the unprecedented circumstances, and gave companies more leniency in issuing vouchers instead of refunds. How do people with reduced mobility benefit from special services and fares? The IZY traffic continues to be interrupted. Real reason your coronavirus holiday refund is being delayed. You Aren't Alone Insurance companies' pandemic-based premium repayments have not lived up to their earlier promises, U.S. PIRG finds. Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. Do young people under 26 benefit from a special Thalys fare? For any question or comment, do not hesitate to contact us. Tot eind 2020 geen Thalys treinen naar Aéroport Charles de Gaulle en Marne-la-Vallée. - How can I cancel my Thalys reservation/get refunded? If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. NS heeft, net als waarschijnlijk meerdere grote organisaties, al eerder een team samengesteld dat scenario’s uitwerkt en de contacten onderhoudt met de overheid en het RIVM. Most international trains allow reservations to be made from 4 months before the date of departure (or from 6 months for Eurostar and ICE). We are offering tax help for taxpayers, businesses, tax-exempt organizations and others – including health plans – affected by coronavirus (COVID-19). 9339 Paris-Amsterdam departure at 12:25 in Paris and arrival at 15:44 in Amsterdam These measures apply to our entire network, for all reservations already made (the exchange relates only to the travel d… Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. In October, NS and Eurostar launched a new direct service between Amsterdam, Rotterdam , and London amongst empty platforms and empty trains. Please note: if your travel has been impacted by coronavirus, eVouchers are available as follows: If your train has been cancelled by us on any date we’ll issue an eVoucher valid for 12 months. If your train has not been cancelled, but you would like to modify your reservation, Thalys has adopted the following commercial measures available on the website www.thalys.com: - If the ticket is exchangeable according to the fare conditions, it can be exchanged before departure with no exchange fees, but with payment of the eventual tariff difference. 9472 Essen-Paris departure at 15:50 in Essen and arrival at 20:05 in Paris Find all of our coronavirus coverage and travel resources here. Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. Failure to wear a mask may be sanctioned with a fine of 95€ unless authorized by a medical prescription to be presented to the Train Manager before boarding. A refund request must be submitted up to 30 days after the travel date. As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. Coronavirus : Thalys roulera à 60% de sa capacité à partir de la fin août 15/06/2020 Les Thalys roulent à nouveau vers l'Allemagne, à raison d'un train par jour Search for information. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. For all canceled trains: You can postpone your journey - without additional costs - up to 1 year after the original travel date. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions.Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. Did you buy your ticket on Thalys.com, by phone or from another dealer? Complete our form to request a refund if your travel has been impacted by COVID-19. - Last updated on the Sunday April 15th 2018. As from 15 December 2020, passengers who have a reservation for a Thalys that runs after 8pm will be able to travel as planned and will not have to change their travel plans, as announced by the French Government. 9369 Paris-Brussels departure at 17:25 in Paris and arrival at 18:47 in Brussels, 9322 Brussels-Paris departure at 10:13 in Brussels and arrival at 11:35 in Paris Port du masque: Le port du masque ou de toute alternative permettant de se couvrir le nez et la bouche est obligatoire dans les transports en commun pour les voyageurs à partir de 13 ans. What do I have to do if, when trying to pay for my ticket, the system does not recognise my e-Voucher of €5 or €10 that I bought with my Miles? Quelques conseils . Refunds Simply download, complete and sign the passenger rights form, then send it to the address provided on it. Airlines say the scale of the crisis has made it harder for them to contact passengers. Discover My Thalys World; Member Points ... Can I cancel an e-Voucher of €5 or €10 that I bought with My Miles and get a refund for this? 9340 Amsterdam-Paris departure at 11:15 in Amsterdam and 13:13 in Brussels  Coronavirus: Who in Bradenton helps with rent and utility bills? It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. ... skipping meals and confusion are also symptoms associated with Covid-19 which people should look out for. Thalys Terms and Conditions of Carriage General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile The cancellation of your ticket is possible depending on the aftersales conditions of your fare. We kindly advise you to consult the official websites concerned. Is it possible to combine a Belgian train ticket with a Thalys journey? Bonjour, J'ai réservé 6 billets d'Essen (DE) à Paris et je dois malheureusement les annuler à cause du Corona. Customers who no longer wish to travel or who wish to postpone their trip to a date later than 15 January can benefit from the specific covid-19 refund conditions specified here. U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. No problem. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. - Thalys is faster than flying - Paris to Brussels in 1h22, Paris to Amsterdam in 3h20, Paris to Cologne in 3h20, city centre to city centre. Please consult the FPS Foreign Affairs website for detailed information, exceptions and regular updates. Please view the FAQ: Exchanges and refunds. 9472 Dortmund-Paris departure at 15:14 in Dortmund and arrival at Brussels 20:05 (will depart from Brussels instead of Dortmund on 13/12/2020) https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage, Ministère de l’Europe et des Affaires étrangères, General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile, that are over 12 years old and who do not have their main residence in Belgium and, who will remain in Belgium for over 48 hours and. All Thalys and IZY scheduled until 01/09 inclusive are kept. Remboursement train thalys pour cause de Coronavirus Bonjour, J'ai réservé des billets de train thalys pour mon stage à l'étranger via SNCF mais il s'avère que mon stage est annulé à cause de la situation actuelle et je n'arrive pas à accéder au formulaire mis en place pour me … You can find additional information on the following website: https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage  9364 Amsterdam-Paris departure at 15:15 in Amsterdam and arrival at 18:35 in Paris Take a look at the type of ticket you’ve got based on the country you are travelling in, and then see how you can get your journey back on track. To request your refund or Pass exchange, please contact customer service before May 1st, 2021. 9316 Brussels-Paris departure at 09:16 in Brussels and arrival at 10:38 in Paris  If you need to get information, plan or change a journey, or exchange tickets, please use: the Assistant SNCF app and/or the OUI.sncf app and website; … In this case, an exchange must be carried out before the departure time indicated on the initial ticket. Boek uw ticket online vanaf € 46. who arrive on the Belgium territory from an area that has been classified as a red zone by the Federal Public Service Foreign Affairs in the context of the coronacrisis. It later extended the window for COVID-19-related refunds to May 31. 9369 Paris-Amsterdam departure at 17:25 in Paris and arrival at 20:44 in Amsterdam, 9448 Brussels-Paris departure at 14:43 in Brussels and arrival at 16:05 in Paris The information on our website is based on the travel guidelines provided by the authorities of the French, Belgian, German and Dutch governments. LOVEHOLIDAYS is set to refund £18million to 44,000 customers who’ve had their holidays cancelled due to the coronavirus crisis. The affect of coronavirus on international travel While the news of the nightly service led to much excitement, the decision to postpone the launch date doesn’t come as much of a surprise. We will keep you informed regarding traffic after this date. From Sunday 13 December 2020 to Sunday 31 January 2021, the frequency will be adapted as follows: 1 return between Paris, Brussels and Amsterdam (every day) 1 return between Paris, Brussels, Cologne and Essen (continues to Dortmund on Sundays)

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