if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Paypal have now closed the case and I . Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. who am i supposed to believe! We encourage you to continue working with the seller to see if you can resolve the problem. And on case details it says .."The case was closed in your favor!" Has anyone else been having a tough time getting a refund lately? I do not believe PayPal really investigated my claim. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. The process is the same on both PayPal's website and the mobile app. For more information, please see our Is there a way to open it again? If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. How do I check the status of my dispute or claim. Is there anything you can do to help me? "Transaction not covered.". Contact him at elliott.org/help or chris@elliott.org. and our CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? The follow-up emails are no more . What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". How to Respond to a PayPal Dispute. I called PayPal, as I was confused by this, as no refund had been put in my account . If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. I tried to call Paypal back but there lined were closed ! Fill out the form addressing your reason . What is the issue? within 10 days. Chargeback: Buyer contacts their card issuer and requests a refund. It all depends on your payment method. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. Follow the below instructions to handle PayPal dispute as a seller. I realise with covid things might be slow. About a month ago, I needed a motion activated s. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. I asked " and my money" its fine you will get it back. Its not just the swiftness of PayPals verdict thats troubling. Case Closed, it says. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! When you have an issue with a vendor, your first stop is PayPal's Resolution Center. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! A review of your paper trail between you and PayPal raised a few red flags. Bank reversal: Buyer contacts their bank to request a refund. Visit our fine dining destination today. He then agreed through the case to accept a return for a refund. Edge (PC) From the 'Settings and more' menu, select 'Settings. Item needs re stringing. Well use cookies to improve and customize your experience if you continue to browse. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. Contrary to what the company said, its decision isnt final. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. This cla however the customer support person . its fraud stealing however you look at it i am so angry but i wont give up. Saleh Tavassoli, Berlin. By browsing this website, you consent to the use of cookies. Leave the Archive. It comes under PayPal buyer protection rules. I want a refund. Request a Paypal refund correctly and get your money back FAST! Its the certainty. , pillar to post , my advise is small claims court and claim for all your expenses. It is now the 16th and I havent heard anything. It conducted an in-depth review of many factors and transaction details. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". I bought an item for $1,975 back in June. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. It is now the 16th and I haven't heard anything. I HAVE NEVER MADE SUCH A REPORT! However at this time such a call may be frutile, though you can keep trying. Use the seller's email you find there to send a refund request to the merchant. This content may be old or outdated. No replacement and no more contact received. However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. I contacted PayPal on your behalf. Visit the Resolution Center to view the status of your case. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. PAYPAL ACCOUNT HACKER. I still haven't received any refund from PayPal, 5 days have passed . If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. No, you do not always have to return the item if the seller does not bother to respond to a dispute. So we asked customer for proof of damage after that to return part for full refund. Choose the dispute you wish to appeal and click on 'Appeal Button.'. Click View next to the dispute you want to close. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. You are viewing the PayPal Community Archives. I attempted contact with the company via email and via phone with no success. If we're already reviewing your claim, you'll see . He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. The seller had initially told me not to return the faulty goods, he would send a replacement. So an item not received case that I had opened was closed in my favour on April 25. 2) Significantly Not As Described (SNAD): The customer states the . If paypal closed the case then normally a refund has already been issued at the same time? Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? Separately, I contacted PayPal on your behalf. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. west pointe townhomes. I want a refund dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. . I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Leave the Archive. paypal case closed but no refund. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. Obviously, you should never give your password to anyone. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. more than likely they were the ones who closed the account which could explain why no one at Chime . I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. Click on your existing case in the Resolution Center. The agent told me, the cased had been closed as "for an item not received". Can I Request a Refund Via. Select "Issue a refund." Enter the refund amount. The Post Newspaper. I wish I read reviews online about their business before sending them money. Below ar Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. Privacy Policy. 1999-2023 PayPal, Inc. All rights reserved. Additional non-returnable items: Re: Account hacked and closed. Thats disappointing. did you receive your refund yet? Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Message 2 of 16. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Your source for tips on managing and growing your business with PayPal. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. Name Address And Bank Bluebird. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. . Hopefully, that would have generated a response from a real person. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. The seller never shipped it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. This content may be old or outdated. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. Closed paypal caes can not be reopened link. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Roma II massage table is ideal for students to use in the classroom or on the move. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Your case was resolved in hours and on Christmas Day. I like the way you kept a careful paper trail. In this case, you may find the gas station puts a hold on your funds to the value of $125. You are viewing the PayPal Community Archives. Does it matter if the case is already closed? You've already filed a case for this transaction. i am having the same problem but i dont know if i should just wait. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. I had not. This way, we make sure your chances of being fully refunded are high. It reversed all the charges. Once a case is closed, it can't be reopened or escalated to a claim. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. and our i purchased a graphics card for my son on 12th April for 383. In case history it says, closed by PayPal . We use intelligent software that helps us maintain the integrity . I dont recognize the recipients. This is how you can do that: Log into your PayPal account. 4,200,536 reviews on ConsumerAffairs are verified. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. hi. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. :. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. To which he basically said, thanks for calling and put the phone down . Find the transaction for the payment that you want to raise a dispute for refund and click on it. Paid out of my bank account, not via card. No goods or refund after my case was closed :(. Privacy Policy. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? PayPal Refund Time. It's important to know that disputes which are not escalated within the 20 days will be . tips on managing and growing your business. Click on "Report a Problem" to open what the company calls a . No explanation, no bill, nothing. For more information, please see our Yes . PRESTO refunds are sent using Interac e-Transfer or direct deposit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Reddit and its partners use cookies and similar technologies to provide you with a better experience. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. Of course, you should not be liable for a transaction you never made. But sometimes, even the best documentation isnt good enough. "Case Closed," it says. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A week later, PayPal refunded your $303 without offering an explanation. How do bogus charges show up on your PayPal account? Your account was compromised, which means someone got their hands on your password. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. by . I tried explaing this when filing a claim but all I got back was that I broke the rules or something . I open a item not received dispute with papal and make a claim. This content may be old or outdated. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I would like PayPal to refund my $303. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. For more information, please see our Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. It was on ebay Germany. This seems a very fast response, considering they said it would take up to 10 days to investigate. Leave the Archive. Get Morning Report and other email newsletters. What should I do now? So an item not received case that I had opened was closed in my favour on April 25. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. All Access Digital offer for just 99 cents! But no refund. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. Transfer money online in seconds with PayPal money transfer. So Im totally confused, no clue what to do next or what's happened to my $500. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. Privacy Policy. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. Were sorry for any problems you may have experienced with the transaction(s).. No replacement and no more contact received. Is it OK if we also use cookies to show you personalized ads? (The Resolution Center is only accessible on a web browser, not the PayPal app.) Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held.

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