If the item is returned used or damaged, you may qualify to give the buyer a partial refund. When listing an item, it's important to includeyour return address. I recently sold a dji osmo mobile on eBay, I specified no returns. Annoying isnt it. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. I report him immediately and call CSR. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Enter a return merchandise authorization number, if you use them. See the table below for guidance on issuing a partial refund. I received two return requests this evening. See our page on. Buyer is asking for a refund because he can't figure out how to use it. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. Who is looking out for us ? If the item is returned used or damaged, you may qualify to issue a partial refund. document.write ('&cb=' + m3_r); You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Buyer Return Request for "Doesn't Fit" - What are the policies? Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. document.write ("?zoneid=2"); For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. You are the seller. In some cases, we may automatically accept a return request on your behalf. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. This isn't working for me. i probably get osmo pocket instead." Create a list of items the rule applies to. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Tip. As you may already know or will find out after watching this . I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). When a buyer opens a return request the funds related to the sale may be put on hold. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. What's the point of no returns? : r/Ebay - reddit When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. What in the actully insanity is this? How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? and both eBay and Paypal would still side with them. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. And frankly, I'm 100% okay with that. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. It may only be used to recoup losses when an item is returned used or damaged. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. See Partial refund guidelines. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. No returns sellers can't "refuse" a SNAD. Sorry if these are easy answers, I've never done this before! Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Enter the amount you wish to offer the buyer. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Carefully check the returned item before giving the refund. if (document.context) document.write ("&context=" + escape(document.context)); Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. How to Handle eBay Returns - Zenstores Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. See Partial refund guidelines. The seller responds to the buyer's request. Extremely frustrating. Preventing returns is about more than protecting the seller rating and feedback score. Select your carrier and enter the tracking number. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. am I required to pay for shipping? What happens if an eBay seller doesn't accept a return? - Quora Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. I'm done with Ebay. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. Yes I understand how a snad works. If I accept it, I can still require a return of the item & always do. I just sell locally to avoid all shenanigans. What's the point of "returns not accepted" ? : r/Ebay - reddit You can choose whether to accept returns if a buyer changes their mind about a purchase. Depending on your return policy, this may or may not include the original shipping cost. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. A Not as Described case does not require you to return the item at your expense. Keep in mind that some returns can remain open for up to 35 business days. If the buyer is responsible, choose your return address from the dropdown menu. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. You have 8 calendar days to review the return reques t and take action. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Enter a Return Merchandise Authorization number, if you use them. If an item is returned used or damaged, it may be appropriate to give a partial refund. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. The seller may exclude original shipping costs from the refund. @missjen316 wrote: Fit issues are not covered by the MBGs. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. You accept returns in your policy, and the buyer changed their mind about a purchase. var m3_r = Math.floor(Math.random()*99999999999); If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. document.write ('&cb=' + m3_r); Press question mark to learn the rest of the keyboard shortcuts. document.write ("'><\/scr"+"ipt>"); Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. '&charset='+document.charset : (document.characterSet ? Create an account to follow your favorite communities and start taking part in conversations. See our Partial refund guidelines for more details. In some cases, eBay may automatically accept the return on the seller's behalf. If the buyer is responsible, choose your return address from the dropdown menu. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. document.write ("