If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. UPDATE: Not menti. I am the bookkeeper for a company vexed be WEX. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. WEX Fuel Card | Office of Administration - Missouri Ways to Save. WEX, Inc. | Complaints | Better Business Bureau Profile Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Worse liar company. However, they will continue to take my monthly contribution out of my paycheck. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. LOL. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. WEX Inc. - Pep Boys Locations Now Accept Wright Express Card Exceptions are even color-coded to make them easier to prioritize. Hey y'all!!! On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. Wex and Voyager cards can be used at any participating gas station. Fraudulent? Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? WEX adds Visa to virtual payments offering - Emerald Coast Merchant All this has to be illegal. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Get to know COBRA regulations and how they impact you | WEX Inc. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! High-risk merchant services provided through Electronic Merchant Systems (EMS). RIDICULOUS!! ERGs drive diversity by fostering new bonds and communities across the company. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. WexLocationCode.setTransientValue("wex02"); Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. The card can be used to purchase any type of fuel, including gasoline and diesel. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Youll want to find a company that will charge you as close to cost as possible. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Then they lied again about how I would get an email from their fraud dept resolving this. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. The search results appear on the bottom of the screen. (See Look up card.). Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Customer service is miserable. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Very incompetent company. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. Required fields are marked *. We are FSA account holders that are managed through WEX health. In the Policy Number menu, choose the policy that will receive the limit. Furthermore, there are specific store-branded card networks offered by particular brands. They now want a detailed receipt. Don't Fall Into An Expensive Trap. Who do I contact? This review will focus on Wexs payment acceptance products for merchants. reply and I will get the message. Fleet cards go by a few different names. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Talked to their rep. he would settle account for $100, which we paid WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Simply add a few details about yourself and the application will be submitted in minutes. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. Terms of Service. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Wex Fleet has left a very bad impression. Do NOT use this company if you can avoid it. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. Scammers!!! Privacy Policy. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. PDF Commonly Asked Questions Regarding The WEX Health Card - Participant In the Policy Number menu, choose the policy that will receive the prompts. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. As part of a very successful multinational company with annual profit in the extremes of 88+M, I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. On the Credit screen, select the contract for which youd like to view the credit balance. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Store Branded Cards Fleet card offering without a traditional card network. I have asked for a manager many times but no one has EVER called me back. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Fleet cards require using equipment that can support enhanced data. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Referral Partner Permissions. As with most things in business, if you make it easier for customers, youll see more sales. However, not all fleet card types are alike. For the tightest security, use Exact Match. The company should have planned for this. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. This address will receive confirmation of payment. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. It is a shame, I was a client for about 20 years. Fleet Cards For Business FAQ | Questions About Gas Cards I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. A new account was opened for our company that we were unaware of because WEX changed their system. Fleet cards also allow businesses to control how drivers spend on fuel. (207) 773-8171 Corporate Office. Hard to get a hold of. See Who The Worst Processors Are. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Worst company in my 50 years of being in business ! You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Wex Fleet Card | University of Missouri System You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Hopefully they get banned from my state at least. I called to have the charge removed, they said I had to have the account number to do that. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. I have been trying to get my claim processed for a month now. How does this make any sense whatsoever?? Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Trouble Getting Approved? Click here to earn a reward. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. I really would love to accept the Voyager card here at our business. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. The Problem is this Wex froze my credit card HSA account they want receipts. Been paying late fees for 8 months and just noticed. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Where does it work? Select the date you want the payment to be made. There are per card, per month fees, as well a paper billing fees (applied as a default). But any dental work or Vision appointments are denied. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Where does it work? Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. An approved line of credit offered by Love's Travel Stops to approved customers. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. 3 reasons we see people flipping to a fuel card: Apply Now Click Finish. Can you imagine what they are charging retailers to be able to take the card? This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. ACTIVE makes the card available to use. Fill out this form! If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Wex is currently charging is 83%apr. Referral Partnership FAQ Data collection offers businesses comprehensive analytics and usage statistics. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Deny most claims with no reasons. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. They do not give time to make payments. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. To edit a policy, select it in the Policy Number drop-down. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. This type of billing is unethical at the very least. Big business pay attention and give your money to a better company. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. What if additional documentation is required? Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. Accepted Cards | Square Support Center - US They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. CANNOT STRESS THIS ENOUGH!! WEX adds Visa to virtual payments offering. The card may also be used on billing statements received from providers of the same types of service. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Fleet Cards What is a fleet card? You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Attempts to reach a representative for clarity were again unsuccessful. Their final email to me was, yes it sucks but sorry. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. They will not help you at all, I had no account number as I had no account. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Receive your Esso Card Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Merchants most commonly describe unexpected incidental fees and high termination fees.

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