Refunding tickets to a cancelled event - stubhub.community On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. https://money.com/stubhub-refunds-covid-19-cancellation/. I would like cash refund too. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. If you have already been paid, we'll charge your credit card on file to recover the payment. Learn more about how we make money. On March 7th, StubHub emailed Marrali a copt of its refund policy. JEVAR IS WHO HANDLED MY CALL. Please note that, for canceled events, no . Contact us United States and Canada. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. In other words, when it can be too late to get a refund. Ticketmaster will be the only place selling VIP Tickets though. I've been a customer for a long time and am not happy. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. I had a fraudulent charge on my credit card account from Match.com. International orders are handled a bit differently than those within the US, @Lighty7. . I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. How can I email stubhub to refund tickets for a cencelled event. These are often free tickets the seller can relist. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. All Rights Reserved. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Your online site is a disaster, It does not work to apply a credit. Check out the table below to see the best alternatives to StubHub. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. / What happens when an event is canceled. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Concert canceled? Ticketholders have issues getting refunds - KSDK I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Yes To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Have an idea for StubHub? Harris Teeter. Customers can keep their credits if they like. Whats The Difference Between Class 2 And Class 3 NI Contributions? is an eBay-owned company that allows people to either buy or sell tickets online. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Support : StubHub StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. I was a no show due to a soft water flooding of o The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. This happens when tickets are reprinted, but they are usually still valid. Had a concert canceled because of COVID-19? We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. If you feel like StubHub cheated you, you could take action against them. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. It is possible to request a refund on a purchased StubHub ticket manually. You can also try refreshing your Listings page. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. I had to ask for a manager. On March 7th, StubHub emailed Marrali a copt of its refund policy. "If you have tickets to a show that is postponed, you will be able to select your refund . Perhaps Its Time to Switch to Something Other Than StubHub. Guaynabo, PR 00968. Marrali just wants her money back, and she's not the only one. Stubhub said they have the seats were listed until a hour past kickoff. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. How to request an event on the StubHub website. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Otherwise you will receive a voucher for 120% of your purchase price. Customer Service training is needed. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Events postponed or rescheduled won't be refunded, Fowlks said. StubHub issuing refunds for events canceled due to COVID - The Enquirer Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Postponed events may not be eligible for refunds. Request and Get a StubHub Refund Right Now. 0. DoNotPay can be by your side during the process and help you sue any company in small claims court. What a horrible service! If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. No matter how you get them, well email you when theyre ready. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Colorado: 8,688 customers due $3,120,442 in refunds. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Let us teach you the major money lessons you NEED to know. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. It is taking Stubhub about 120 days to process refunds. "So were afraid that its just gonna be money thrown to the wind.. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Can you get a refund on StubHub tickets? - ETHTrust I live in GA - was supposed to go to a premier league game in England in March. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. How to Request a Stubhub Refund [98% Success] - DoNotPay With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Enjoy! If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Phone: 866-788-2482. 6:00 AM - 7:00 PM PT weekends. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Indiana: "approximately 6,800 consumers" affected. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money I received an access code that didn't work and Customer Service asked me to give the seller a little time. For obvious reasons, this isnt usually a satisfying compensation. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Georgia See if youre using the right email and password. 03-31-2022 08:37 AM. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. "The return of live events, the input of customers, partners, and regulators, and the . NewsletterDollar ScholarStill learning the basics of personal finance? We'll email you when an event is canceled. Your sale is valid and you will be paid on your sale 5-8 business days after the event. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Check out the table below to see the best alternatives to StubHub. You have lost a customer for life! Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Copyright 2007 - 2023, ContactHelp.com. 7 calle 1, Suite 204 The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. North Carolina They may sell them for more or less than face value. where can I go to use activate the voucher so I dont lose that as well. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. on 2/28 at 3:05PM Click or tap See actions and select Make changes. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Fatsuma Stagehand Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Offers may be subject to change without notice. It's a code that starts with SH followed by some numbers. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Your refund will be processed to the payment method used at the original time of purchase. Get useful tips, expert advice and cute animals in your inbox every week. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The cash refund will be issued by May 31, 2021 and will. StubHub is a marketplace where fans buy from and sell tickets to one another. Click that link and you're good to go. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. All rights reserved. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. We have a great help article here which provides the steps to list these Mobile Transfer tickets. The company does have something they term FanProtect Guarantee in its User Agreement. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. They say $0.00. Dorado, PR 00646, Metro Office Park Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? You never know when you might find yourself financially strapped - the good news is you have options. New Jersey To reach Customer Support call 1-866-788-2482. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets