You need to enter CC details for Dragonpass, but not necessarily MyRegus. ive been trying to get my money back ever since. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Global Customer Service at Regus. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Man, that would be dirty. Today I haven't visited a Regus office in over two years yet the bills keep coming. Coworking - Spaces Pricing and eligibility depends on the lounge operator. 1. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Verification can help ensure real people write reviews about real companies. We can assure you that our teams are always happy to help. Open the Amazon Prime cancellation page. French has been your invoice and communication language since day one but Ive just updated it to English for you. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Receptionist only can communicate by email, even for the most important things for your business. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . This is for your convenience and in order to avoid any unwanted interruptions in service. Well. Sandra Melody Regus flagged this review for containing harmful or illegal content.Read more. It then states that you must provide this written notice at least three months before that end date. please give me my refund. If you sign up on monthly then it should remain on a monthly plan. A member of my team has already contacted you and discussed the situation. As far as the payment is concerned, it has been made in full. This comment was posted by a verified customer. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. Dont believe them they are massive frauds. Well, this may seem benign at first glance, but consider this reversal. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Their automated system was charging me for a service their system just added to my account. Cookies Policy I have been charged for restoration fees even though the office was not restored at the time of my move in. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Hi Josh, Tip for consumers:Stay away from this company!!! Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Support - Regus This company is completely disorganized, and crooked. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Best regards, She said it reverts to a month-to-month, but to review the Membership Agreement. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. CONSUMER BEWARE! **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. You will regret signing with Regus. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Best regards,Michelle Spire. I have no complaints regarding your club and the facilities. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. You will not be able to engage with anyone capable of resolving dispute or concerns. Well be happy to accommodate. Only pay for the services you need and access workspaces when required. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). It then states that you must provide this written notice at least three months before that end date. Do you think the lease would end, with no consequences for Regus or the member? Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. you pay $100 for membership for your first five months. Using Solstice Conference to link video call to the equipment in a meeting room. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. No refund/credit if less than 10 days. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. PDF Regus Offers Terms and Conditions I look forward to receiving more information from you. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. You can reach out to them by raising a query via the online account (help section). I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Can't believe these thieves are still in business/. After being in my new office they are increasing rent by 8.7%. Platinum membership includes access to an office. Hi Latasha, GO LITERALLY ANYWHERE ELSE. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. If your home club is open, your best source of billing or membership information is to contact them directly . The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. In April of 2021, I tried to set up a virtual office with Regus. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Its important to think of the business you are trying to end your term without proper notification. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Work from a private office by the day or for 5, 10, or unlimited days a month. Assistant Global Customer Service at Regus. You can check these emails in the Account > Documents section of your online account. Assistant Global Customer Service at Regus. Find another option. It was a nice experience to be able to associate with the Church for so long. Mailforwarding, Hi Martin, As you can see from your statement of account, available online (e.g. At the end of your contract, they will automatically renew you without a signature and without consent. Michelle Spire Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I would love the opportunity to help further but havent been able to identify your account. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Best wishes, Lorraine Brule It was a nice experience with the club. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. I had an error with their billing department which was 100% their fault. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Dear Ms/Mr {Name of the Recipient}, same goes with debt collector from malaysia that emailed me abt 3 months ago. THINKPODs are available only in selected locations. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. This review was chosen algorithmically as the most valued customer feedback. You have been with us for several years and already experienced renewals. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Askcenter staff for availability and pricing. No customer service, no support, hang up phonecalls,, no email reaction Prices are subject to change and will vary depending on the specifically selected products and services. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Your local team are always your first point of contact. Im sorry if you felt the need to escalate this. 2.3.2. If your home club is closed, please contact our member services department. We find it very unfair that for this reason you post a very visible, insulting and untrue review. They will respond to your inquiry as soon as possible. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Thank you for setting up this process for me. When you sign up for a monthly experience, you are assured that you can cancel anytime. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. The company left an official comment on this complaint. Get A Quote. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Thank you for your comments, which help us improve. Does your user agreement specify proper reasons to cancel? We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need.

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