Improve your business performance in any economic environment with our rightshoring and automation approach. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. You don't need to rip and replace to get your CX technology stack humming. TTEC Announces Acquisition of Serendebyte - PR Newswire Engage | TTEC EMEA 835 0 obj <> endobj xref 835 69 0000000016 00000 n Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. TTEC Digital hiring Senior Data Scientist - Remote Canada (Excluding Bringing smiles is what we do at TTEC for you and the customer. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Learn why we use cookies and how to manage your settings. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. Our services help you design, build, and operate exceptional customer and employee experiences. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. journeys, 5 digital transformation The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. TTEC Holdings, Inc. is a customer experience (CX) technology and services company. Operating Income was $48.7 Million or 7.4 Percent of Revenue. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000031129 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. This site uses cookies and by using the site, you are consenting to this. News Mar 2, 2021. Learn what we've learned from a resource 0000008880 00000 n library that's as agile as we are. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. TTEC Names Cloud CX Technology Innovator Sean Erickson as Global Head From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. 0000006062 00000 n Consumers expect great interactions whenever they connect with a company. Custom built to solve your specific challenges. 0000194296 00000 n 0000009592 00000 n The best outcomes. Get the agile tools to transform your total experienceone stage at a time. Customer Experience Solutions | Avtex trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Consumers choose where, when and how they interact with you. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. %PDF-1.4 % DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. AI and automation trends, High-tech goes all-in Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. The people, processes, and platforms to optimize your contact center. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Empower your employees with the right training and tools to deliver amazing customer experiences. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC Engage is a 60,000+ employee service company . H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. What does the company TTEC do? |Knowitsdifference.com 0000007344 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Our teams of knowledge workers . CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. ", Marty Deghetto will retire from TTEC on November 2, 2020. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. %PDF-1.4 % TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . amazing customer _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy optimize CX. Information Security SOC Analyst - Remote at TTEC 0000156137 00000 n Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. 0000003710 00000 n We caution you not to rely unduly on any forward-looking statements. When typing in this field, a list of search results will appear and be automatically updated as you type. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Learn why we use cookies and how to manage your settings. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Fourth Quarter 2022. Digital and Technology Jobs | TTEC - TTEC Jobs TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). a great experience to their customers, build customer loyalty, and grow their business. To learn more visit us at https://www.ttec.com. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000021593 00000 n Customer Experience Pioneer and Industry Innovator TeleTech Announces journeys, 5 digital transformation It operates through two segments: TTEC Digital and TTEC Engage. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Koskovich was previously COO at Telus . TTEC Announces Fourth Quarter and Full Year 2022 Financial Results Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. Every channel, in sync, all the time. Learn what we've learned from a resource Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. This site uses cookies and by using the site, you are consenting to this. TTEC Jobs: TTEC Careers | TTEC Jobs | Job Openings 0000006709 00000 n Head of Product Architecture, TTEC Engage (US Remote) 0000001176 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. 0000043061 00000 n 0000163192 00000 n 0000042393 00000 n Whether you are starting from scratch or have a plan in place, we will meet you where you are. 0000005907 00000 n ttec - YouTube 0000116240 00000 n 0000121691 00000 n TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. When typing in this field, a list of search results will appear and be automatically updated as you type. One that tells you what is happening in the present. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Services | TTEC "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". Eliminate friction and create value for your customers and employees. 0000120061 00000 n TTEC Holdings, Inc. (TTEC) Q4 2022 Earnings Call Transcript And, one that helps you predict what will happen in the future. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. 0000009072 00000 n base with new products and services 4. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? 0000016806 00000 n Your industry has its own set of challenges. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. This site uses cookies and by using the site, you are consenting to this. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. PR Newswire (US) Full Year 2022. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Subscribe to TTEC's eNewsletter, Dialogue . 0000017236 00000 n Director, Revenue Assurance (TTEC Digital) - Remote at TTEC Eliminate friction and create value . We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. The people, processes, and platforms to optimize your contact center. 0000031578 00000 n When it comes to your customers, only the best technology will do. 0000008977 00000 n Continuously promote a performance-driven culture and always work towards reaching for amazing. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Digital hiring Director, Big Data Engineering - Remote Canada 0000050107 00000 n A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. 0000040915 00000 n 0000009179 00000 n 0000124652 00000 n hb``Pf``AX8> 9K?0bF Experience our comprehensive technology ecosystem. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. We combine leading technology partnerships and the CX expertise to enable your success. 28 44 Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. "I am excited to welcome Chuck back to the TTEC family. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Business transformation begins with innovative customer experience strategy and insights. We make it a point to make sure all our employees feel valued and . Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% Optimise your contact centre Learn more. Vice President, Enterprise Systems and Business Partner Services Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. TTEC - Recent News & Activity - Crunchbase Customer Service and Sales Representative - Work from Home in Canada Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. The result: Customer experiences that feel human even when they are not. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. 0000005417 00000 n Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. We help you connect your front end to your back end so all of your operations flow seamlessly. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Design your CX to eliminate pain points and reduce churn. Get better 0000002238 00000 n 0000022600 00000 n TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE - Yahoo! Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. TTEC Holdings announces Overland Park contact center, 450 jobs - Kansas 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000017539 00000 n As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Engage. What are two TTEC engage products? This site uses cookies and by using the site, you are consenting to this. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC - TTEC Holdings Inc Stock Price Quote - Morningstar, Inc. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Everything you need to reimagine your CX and make your customers smile. Cision Distribution 888-776-0942 0000028000 00000 n We combine leading technology partnerships and the CX expertise to enable your success. It also provides tolling and transportation. 0000008248 00000 n We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve.

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